Ever gotten in trouble for something that wasnt your fault?
Ever gotten in trouble for something that was completely out of your control?
Ever been humiliated in front of other Managers by something that a) wasnt your fault and b) was completely out of your control?
Here is the scenario:
Last week I got handed a folder that I had to obtain Management Sign Off for. Which entails me lugging the heavy folder around all of the Manager's office and getting them to sign a bit of paper.
However the File that I was given was already overdue for Sign Off by TWO weeks. So I started the Sign Off process - however signatures have to be obtained in a very specific order. If you dont get one Manager's signature then another one wont sign it.
So I went to Branding...except the Branding Manager was on holiday due to the Melbourne Cup long weekend.
Right. Okay. No problem I'd try get another signature - I went to the Alliance Manager...but she refused to sign it because the Analytics Manager hadnt signed it.
Stuck at a stand still.
The Branding Manager came back two days later - and I got her signature, then the folder went to the Marketing Manager for his signature (for which I got a stern telling off because it was overdue).
Once I had obtained these two signatures I then went to the Legal Manager who REFUSED to sign it because it was now three weeks overdue.
Right. Okay. So...I cant get the Alliance Manager's signature until I had received Analytics signature so I heaved the folder up to Analytics - to be told that one of the Manager's Underlings had to review the file before he would sign it. Except of course the Underling responsible for this file was on training and wouldnt return until Thursday morning.
Lots of swearing but I patiently waited (and tried to ignore the stress and warnings from the Manager I was trying to do this for). I handed the folder to Underling One to be informed that he had nothing to do with it and that Underling Two had to review it. Gritting my teeth I place the file on Underling Two's desk under the assurance that Underling One would take care of it.
5 hours later I've had enough...I stomp up to the desk, demand my signature - which Underling Two scurries away to obtain - and then I head back up to the Alliance Manager's office to find the door locked & her in full Secret Business mode (no disturbances allowed).
I deposit the folder back on my Manager's desk. Send an email advising that:
a) That the Legal Manager is refusing sign off
b) That due to the Alliance Manager being ensconced in meetings I cant obtain her sign off
and c) that due to both of these facts I cant obtain the General Manager's signature.
I then pack up and go home.
I arrive this morning and get a stern telling off that I should have done this all last week (ummm...it was already 2 weeks overdue last week, I would have had people refusing to sign even THEN). That I need to take more effort into my work.
Apparrantly it is all my fault - even though I spent the last 2 weeks running around chasing signatures - and none of my explanations are valid.
Friday, November 17, 2006
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